Frequently Asked Questions (FAQs)

I’m overwhelmed with the same kind of paperwork every month. How does ShredMetrics help with that?

Our SMMS virtual back office services can make us an extension of your staff. We can take over the repetitive paperwork so you can focus on growing your business.

Can ShredMetrics make the end of the month easier?

We can in so many ways but the How will be different for each company. It could be through better software and processes or using our experts as an extension of your own staff. ShredMetrics doesn’t offer “cookie-cutter” solutions, so we should talk to explore what’s right for you.

Can Q-Shred be customized to meet my specific workflows and business needs?

Yes. Basic Implementation includes a certain amount of anticipated customization, mostly focused on Service Schedules and Pricing. Tell us what you want and we can give you a price quote to build custom add-ons.

Can I easily receive my customer’s payment? How hard is it to keep track of everything?

It is very easy to receive payments into Q-Shred and then have them posted into QBO. You can accept credit card and ACH payments and then easily import these to QBO for system single-entry.

Can Q-Shred integrate with popular modular services like DocuSign, Twilio, QuickBooks, and more?

Q-Shred delivers “out of the box” with the ability to integrate to QBO for finances, DocuSign for sending contracts, and Twilio for sending text messages. Custom APIs can also be quoted and written to tie into any third-party app that uses the REST protocol.

Can I get custom reports?

Yes. In addition to the stock reports available, ShredMetrics has built numerous custom reports for clients. Let us know what you are thinking and we will work with you and your budget to see what is possible.

Does your routing take into consideration truck restrictions?

Yes. When we route we consider weight, height, length, turning radius, and legal restrictions. Our routing is commercial for trucks, not for cars like Google or Waze.

For routing, what logic does your system use for putting my stops in order?

Our software considers the size and weight of your trucks, traffic flow and restrictions, and physical stop locations based on latitude and longitude geocoding. We then route in a circular manner.

How can you route for us from a different place?

We successfully do this every day. With modern software, it makes no difference where the Dispatcher is sitting.

What if the Internet goes down?

Q-Shred automatically sends out disaster-recovery scheduling information every night. If the internet is down completely, you will still have a list of stops to be serviced. We also offer a Low-Connectivity mode for routes with bad cell signals.

Where is my data stored?

Q-Shred is a cloud-based software. Your data will be stored on its own server in an AWS Data Center. We never comingle data.

Is my data safe?

Yes. All transmissions are SSL-secured. AWS itself has great security.

If I reach out with a problem will I speak to a real person?

Yes. Our support team of living and breathing experts is based in the USA and available to respond to online support tickets and calls. 

Have more questions?

Contact the ShredMetrics team of data destruction experts today.