Frequently Asked Questions

Questions from Shredding Company Owners

I have lots of history and tons of customers and complicated pricing.  If we switch, how do we move all that?

We provide spreadsheet templates that you can fill out or import into from your current software.  Then we import these for you.  If you need, ShredMetrics can assist with consolidating data from a variety of sources.

Bar-Coding bins seems like a lot of work. Why would I want to bother?

There are 2 reasons that bar-coding bins is important. First, it provides a tremendous amount of usage information, which lets you right-size your accounts before your competition tries to. Second, almost every State or Federal Shredding RFP that we have seem requires bar coding, as do many larger corporations. The process gives everyone more transparency, and Q-Shred® makes it very, very easy for the drivers. LEARN MORE

Is my company information safe?

Q-Shred® hosts via AWS. Data Security is fully compliant with the NIST Cybersecurity Framework (CSF) and with ISO/IEC 27103:2018 in accordance with FedRAMP Moderate, and ISO 9001/27001/27017/27018. Amazon Web Services guarantees 99.99% uptime.

Who owns the data?

ShredMetrics customers own their own data. If you ever cancel your Q-Shred® license your information will be returned in a series of standard excel files.

What kind of phone do I need to use?

Q-Shred® LITE and Q-Shred® ESSENTIALS will work with an7 iPhone from version 7 to current. Q-Shred® COMPLETE requires an iPhone 7, 8, or SE. You can use iPhones that you already own. An Android app is in development, but at present an iPhone is required.

Why should I consider shredding-specific software?

You already know this can be a complicated business. A purpose-built software like Q-Shred® can give you industry-specific tools in a way a generic program never can match.

How can Consulting help my shredding business?

Do you remember the old line about it being hard to remember you’re there to drain the swamp when you keep being bitten by alligators? The reality is that it’s very easy to get sucked into putting out the immediate fires and never be able to step back to see the big picture. We can help with that. If you are thinking about selling your business, you will be putting it out under a microscope for strangers to try to pick it apart. ShredMetrics can provide that same kind of scrutiny, and then help you address any problems to increase your ultimate value. LEARN MORE.

Questions from Drivers

Can I go off route or out of order if I have to?

Yes.

Does your routing take truck restrictions into account?

Yes. We use full commercial truck routing.

How many stops can we fit onto an Optimized Route?

125 with “traffic conditions” turned off or 50 with traffic turned on.

What if a Bar Code isn’t reading?

It can be hand entered.

What if my phone doesn’t have a cell signal?

You can keep working and it will synchronize later.

Questions from Office Managers, Billers & Dispatchers

If I have to make a change, do I have to retype the change in multiple locations?

No. One of the big benefits of Q-Shred® is that changes ripple through the system when made.

Do I have to do an Estimate for every shredding job?

No. If you can close a purge job on the phone, go for it and Q-Shred® will assign the default prices. You only need to send an estimate for purge jobs if you are varying from the default prices. Q-Shred® will automatically generate contracts for every new Scheduled Service customer.

Does Q-Shred® work with QuickBooks?

Yes. If you are using QuickBooks Online the ESSENTIALS and COMPLETE versions of Q-Shred® come with an automated API into QuickBooks so you will always be in sync. If you are using QuickBooks Desktop (or Q-Shred® LITE), Q-Shred® will create batch files for import or a summary report if you simply make Journal Entries.

Can I change routes once they have been made?

Yes. You have complete flexibility to move, change, or cancel whole routes or individual stops.

How can I tell where my Drivers have been?

As Drivers start and end stops the Q-Shred® real-time reporting will change color on the map and the lists to indicate status.

Learn what Q-Shred® from ShredMetrics can do for you.

Learn how Q-Shred® can transform your business by requesting a demo or receiving more information.

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