The ShredMetrics Team

Steve Innerfield, CSDS

Founder and Chief Technology Officer

Steve is the former Operations Director (and Partner) of Quality Shredding Corp. and the former Director of Technology Solutions Engineering for Pitney Bowes Management Services.  He has an MBA from University of Phoenix, earned nights while developing the shredding division for Pitney Bowes Management Services.  Steve is the former Chairperson of NAID’s Certification Support Committee, was named NAID 2016 Member of the Year, and is currently on the i-SIGMA Government Affairs committee. Tobi and Steve founded Quality Shredding working out of their house with one small mobile shredding truck and sold their business 7-1/2 years later as a successful plant-based and mobile NAID-AAA Certified Shredding company which serviced the entire Metro New York Tri-State Area. In addition to steering ShredMetrics, Steve supervises a Project Manager and a team of 3 Programmers.

Tobi Innerfield, CSDS

Account Manager and Data Specialist

Tobi is the former President of Quality Shredding Corp.  Tobi’s undergrad degree was in Industrial Technology and her Masters was in Religious Education.  At Quality Shredding Tobi directly managed both Sales and Administration and had her hands on every aspect of the business, right down to driving and operating Shred Trucks when she had to.

Here at ShredMetrics Tobi manages customer relationships.  She also really, really knows her way around QuickBooks, so takes on the QuickBooks related and invoicing questions.  Because of her her detail-oriented background Tobi runs the data-normalization onboarding steps, and also is responsible for our GPS truck tracking and ELD products.

Tobi has been active on the NAID Conference Committee for several years.

Roy Walker

Customer Experience Manager

Roy is the newest member of the ShredMetrics management team, having joined the company in 2019.  Although relatively new to the Shredding industry, Roy has 20+ years’ experience in the Security, Financial, and Risk Management industries and is Six Sigma certified in Information Technology. He has a keen interest in understanding your operation’s process and needs and is excited to work with ShredMetrics clients.

Roy is responsible for the ShredMetrics Help Desk and our Customer Support systems.

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